Legal notice


1. Terms of Service

Welcome to Sri Raju Ghee Sweets. By accessing or purchasing from our website, you agree to be bound by these Terms of Service.

Products

All products displayed on our website are subject to availability. We reserve the right to discontinue or modify products without prior notice.

Pricing

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

Order Acceptance

Your order is confirmed only after successful payment and order confirmation. We reserve the right to cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity.

Payments

We accept payments through secure payment gateways available on our website.

Shipping

Orders are shipped through our courier partners. Delivery timelines are estimates and may vary depending on destination and courier operations.

Customer Responsibilities

Customers are responsible for providing accurate shipping information, including address, PIN code, and contact details.

Intellectual Property

All trademarks, logos, photographs, graphics, and website content belong to Sri Raju Ghee Sweets and may not be copied or reproduced without written permission.

Limitation of Liability

Our liability is limited to the value of the purchased product. We are not liable for delays caused by courier services, natural disasters, strikes, or events beyond our control.

Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in Vijayawada, Andhra Pradesh.

2. Privacy Policy

Sri Raju Ghee Sweets respects your privacy.

We collect the following information when you place an order:

  • Name

  • Mobile number

  • Email address

  • Billing and shipping address

  • Payment information (processed securely through payment partners)

We use this information to:

  • Process and deliver your orders

  • Send order updates

  • Respond to customer support requests

  • Improve our services

  • Send promotional offers (only where permitted)

We do not sell or rent your personal information to third parties.

Your payment information is processed through secure payment gateways. We do not store your card or banking details.

Our website may use cookies to improve your shopping experience.

For privacy-related questions, please contact us using the details provided on our Contact page.

3. Shipping Policy

Order Processing

Orders are generally processed within 24 hours of payment confirmation.

Delivery Timeline

  • Andhra Pradesh & Telangana: 1–2 business days

  • South India: 2–4 business days

  • Rest of India: 3–7 business days

Delivery times may vary due to weather, courier delays, or public holidays.

Shipping Charges

Shipping charges are calculated automatically at checkout based on destination and package weight.

Packaging

All sweets are packed in food-grade, tamper-evident packaging with suitable protective materials to help maintain freshness during transit.

Order Tracking

Tracking details will be shared via SMS, WhatsApp, or email once your order has been dispatched.

4. Refund & Replacement Policy

Because our products are perishable food items, we do not accept returns once an order has been delivered.

Replacement or refund may be provided only if:

  • The wrong product was delivered.

  • The product was damaged during transit.

  • Items are missing from the order.

Claims must be made within 24 hours of delivery and should include:

  • Order number

  • Photos of the outer package

  • Photos of the affected product

Approved refunds will be processed to the original payment method within 7–10 business days.

5. Cancellation Policy

Orders may be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled.

Refunds for eligible cancellations will be processed within 5–7 business days.

6. Food & Freshness Disclaimer

Our sweets are freshly prepared using quality ingredients.

Shelf life varies by product. Customers should consume products within the recommended period and store them according to the instructions provided.

Taste, colour, texture, and appearance may vary slightly because our sweets are handmade.

7. Allergy Notice

Our products may contain or be prepared in facilities handling:

  • Milk

  • Ghee

  • Wheat (Gluten)

  • Peanuts

  • Tree Nuts

  • Sesame

  • Soy

Customers with food allergies should review ingredient information before placing an order.

8. Product Image Disclaimer

Product photographs are intended for illustration purposes only.

Actual product colour, shape, garnish, packaging, and presentation may vary slightly.

9. FSSAI Compliance

All products are manufactured and packed in compliance with applicable food safety regulations.

FSSAI Licence Number: 10122006000974

10. Contact Us

Sri Raju Ghee Sweets

Address: MAIN ROAD, opp. JD Towers, Patamata, Vijayawada, Andhra Pradesh 520010

Phone: 9916168587

Email:orderssrirajugheesweets@gmail.com

Website: www.srirajugheesweets.in

Business Hours: 9:30 AM to 10 PM