Shipping policy
At Sri Raju Ghee Sweets, we prepare and pack every order with care to ensure it reaches you fresh and in the best possible condition.
1. Order Processing
- Orders are processed within 24 hours of successful payment confirmation.
- Orders received after 5:00 PM IST or on Sundays/Public Holidays will be processed on the next business day.
- During festivals or peak seasons, processing may take slightly longer.
2. Delivery Time
Estimated delivery times:
- Andhra Pradesh & Telangana: 1–2 business days
- South India: 2–4 business days
- Rest of India: 3–7 business days
Delivery timelines may vary depending on the destination, weather conditions, courier operations, and public holidays.
3. Shipping Charges
Shipping charges are calculated automatically at checkout based on:
- Delivery location
- Package weight
- Courier service selected
Any applicable free shipping offers will be displayed during checkout.
4. Packaging
All sweets are packed in:
- Food-grade packaging
- Tamper-proof sealed boxes
- Protective outer cartons
- Bubble wrapping where required
Our packaging is designed to preserve freshness during transit.
5. Perishable Products
Our sweets are freshly prepared and are perishable in nature.
- Please ensure someone is available to receive the parcel.
- Refrigerate products if recommended after delivery.
- Product shelf life begins from the date of manufacture.
- We are not responsible for quality issues arising from delayed acceptance or improper storage after delivery.
6. Address Accuracy
Customers are responsible for providing:
- Correct delivery address
- Valid mobile number
- Accurate PIN code
Orders delayed due to incorrect or incomplete address information may incur additional charges or cancellation.
7. Delivery Delays
While we strive for timely delivery, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Courier operational issues
- High festive demand
We appreciate your patience in such situations.
8. Damaged Shipments
If your order arrives:
- Damaged
- Tampered
- Incorrect
Please contact us within 24 hours of delivery and share:
- Order Number
- Photos of the package and products
- A brief description of the issue
After verification, we will arrange a replacement or refund where applicable.
9. Order Tracking
Once your order is shipped, you will receive:
- Courier tracking number
- SMS/WhatsApp/Email confirmation
10. Contact Us
For shipping-related assistance, please contact:
Sri Raju Ghee Sweets
📞 Phone: 9916168587
📧 Email: orderssrirajugheesweets@gmail.com
🌐 Website: www.srirajugheesweets.in