Terms of service

1. Overview

This website is operated by SRI RAJU GHEE SWEETS. By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service.

These terms apply to all users including browsers, vendors, customers, and merchants.

2. Online Store Terms

  • You must be at least 18 years old to use this site or have parental permission
  • You agree not to use our products for any illegal or unauthorized purpose
  • Any breach of terms may result in immediate termination of service

3. Products & Services

  • All sweets are freshly prepared food items
  • We strive to display accurate product images and descriptions, but slight variations may occur
  • Availability of products may change without notice

4. Pricing & Payments

  • All prices are listed in INR (₹) and are exclusive of taxes as mentioned.
  • We reserve the right to modify prices at any time without prior notice
  • Payments must be completed through approved payment methods on the website

5. Order Acceptance & Cancellation

  • We reserve the right to refuse or cancel any order at our discretion
  • Orders can be cancelled only before dispatch
  • Once shipped, orders cannot be cancelled

6. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to external factors
  • We are not responsible for delays caused by courier partners
  • Customers must provide accurate shipping details

7. Refund & Replacement

  • Due to the perishable nature of sweets, returns are not accepted
  • Replacement/refund is applicable only in case of:
    • Damaged or spoiled products
    • Incorrect order delivered

📌 Issues must be reported within 24 hours of delivery with proof (photos/videos)

8. User Information & Accuracy

  • You agree to provide current, complete, and accurate information
  • We are not responsible for failed deliveries due to incorrect details

9. Intellectual Property

  • All content on this website (images, logos, text) belongs to SRI RAJU GHEE SWEETS
  • Unauthorized use or reproduction is strictly prohibited

10. Limitation of Liability

  • We are not liable for:
    • Any allergic reactions (customers must check ingredients)
    • Delays caused by logistics partners
    • Minor variations in product appearance or taste

11. Third-Party Services

  • We may use third-party payment gateways and logistics providers
  • We are not responsible for their service interruptions or issues

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

14. Contact Information

For any questions regarding Terms of Service:

  • 📧 Email: orderssrirajugheesweets@gmail.com
  • 📱 Phone/WhatsApp: 9244757677